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Frequently Asked Questions
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1.11: |
Is it safe to order from Plantraco with a credit card? |
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The answer to this question is - YES, shopping at Plantraco.com is safe.
More information is available on our website here:
www.plantraco.com/order_safe.html
and here:
www.plantraco.com/order_why.html
Please review the above links - where all of your security questions are answered in detail.
If you don't find your concern addressed here, feel free to contact us by e-mail or phone 306-955-1836.
We have taken many steps to ensure the security of your transaction. Our Online Order System uses secure server software (SSL) which is an industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the internet. Secure online transactions on Plantraco's website are safer than the credit card transactions we all do in person at restaurants, gas stations etc.
Most parts of our website do not need to be encrypted or secured - The portion of our website we've made secure is our orders page. This is where you actually make a purchase, and this entire process takes place in a secure, encrypted environment.
There are several ways to confirm that you're in a secure area. All SSL capable browsers have a symbol to indicate secure mode.
You can also tell when you're in a secure area because the URL to the left of the colon changes from 'http' to 'https' to signify that a SSL protocol is being used to communicate with the server. (http = HyperText Transport Protocol; https = HTTP with SSL.) In most browsers you'll also see a solid blue line in the upper portion of the browser's window - another visual aid that lets you know you're browsing a secure area.
One additional note: some browsers give you a warning when you go from a secure area to a regular area. The aim is worthy enough- to ensure that people know when they've left a secure server. But in practice, the message is often a bit startling, and makes it look like you've done something wrong even though you really haven't.
If by some remote chance an evil hacker has breached our security, and then fraudulently used your credit card, we will do our very best to work with the credit card company to minimize the hassle for you. Generally speaking, VISA and Mastercard usually have a limit of liability for the cardholder for a lost or stolen card of approximately $50.00 - $100.00 - We are very confident in the security of transactions on our website, and we will pick up the first $100.00 of any fraudulent charges, and the credit card company should take care of the rest for you. Since 1996, there has not been one confirmed incident of credit card fraud on our website and VISA and Mastercard are working to ensure that cardholders and merchants are safe from fraud.
We hear so much in the media about the "internet", and for many people it is still very much a "new" thing. We hear so many stories of hackers exploring the directories of secret government computer systems, and perhaps this has caused many of us to become suspicious of this new technology. "If the hackers can enter a supposedly "secure" computer on the net why should I think that I can safely send my credit card information on it?"
The power of eCommerce is a reality - the consumer is now able to order and pay for our excellent and unique products by touching a few buttons. In a century that started out with horse and buggy and radio "wireless" and ended with spacecraft and cyberspace it is no wonder that there are many folks who are a bit leary of doing business without any physical human contact whatsoever. The facts, however, reveal that credit card fraud on the internet is far less than what is found in the "real" world. At Plantraco, we have assembled this security information in the hopes of dispelling fear and in encouraging everyone to take advantage of this wonderful new information age! After all, if it weren't for the internet, you might not have heard about our Remote Controlled Flying Saucers and Blimps.
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I do not have a credit card - can I still order from Plantraco?
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Does Plantraco respect my Privacy?
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