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Security on Plantraco's Web
Site - "Is it safe to use my credit card?"
The answer to this question is - YES, shopping
at Plantraco.com is safe.
If you don't find your
concern addressed here, feel free to contact us by
e-mail or phone 306-955-1836.
1. Is my
credit card number secure?
We have taken
many steps to ensure the security of your transaction.
Our Online Order System uses secure server software
(SSL) which is an industry standard and among the best
software available today for secure commerce
transactions. It encrypts all of your personal
information including credit card number, name, and
address, so that it cannot be read as the information
travels over the internet. Secure online transactions on
Plantraco's website are safer than the credit card
transactions we all do in person at restaurants, gas
stations etc.
2. What does this
"warning" window that pops up in the ordering process
really mean?
On some browsers,
this window can be a bit intimidating. But it simply
means that you're entering the safest, most secure area
of our website. This should be reassuring since this is
where credit card transactions take place. Click to
continue. Going from secure mode to insecure mode,
you'll likely receive another similar alert message,
just to make sure you know what's happening.
3. How do I know that I am in the
secure part of a website?
Most parts of our
website do not need to be encrypted or secured - The
portion of our website we've made secure is our orders
page. This is where you actually make a purchase, and
this entire process takes place in a secure, encrypted
environment.
There are several ways to confirm
that you're in a secure area. All SSL capable browsers
have a symbol to indicate secure mode. Specifically:
| Browser |
Symbol
Location |
Normal
(Insecure) mode Symbol |
Secure Mode
Symbol |
| Netscape 1.2,
2.0 and 3.0 |
Lower left |
 Broken Key |
 Complete Key |
| Netscape
Communicator (4.0) |
Lower left |
 Open Lock |
 Closed Lock
|
| Microsoft
Internet Explorer |
Lower Right |
NONE |
 Closed Lock
|
You can also tell when you're in a secure
area because the URL to the left of the colon changes
from 'http' to 'https' to signify that a SSL protocol is
being used to communicate with the server. (http =
HyperText Transport Protocol; https = HTTP with SSL.) In
most browsers you'll also see a solid blue line in the
upper portion of the browser's window - another visual
aid that lets you know you're browsing a secure area.
One additional note: some browsers give you a
warning when you go from a secure area to a regular
area. The aim is worthy enough- to ensure that people
know when they've left a secure server. But in practice,
the message is often a bit startling, and makes it look
like you've done something wrong even though you really
haven't.
4. What is the worst thing that
could happen?
If by some remote chance an
evil hacker has breached our security, and then
fraudulently used your credit card, we will do our very
best to work with the credit card company to minimize
the hassle for you. Generally speaking, VISA and
Mastercard usually have a limit of liability for the
cardholder for a lost or stolen card of approximately
$50.00 - $100.00 - We are very confident in the security
of transactions on our website, and we will pick up the
first $100.00 of any fraudulent charges, and the credit
card company should take care of the rest for you. Since
1996, there has not been one confirmed incident of
credit card fraud on our website and VISA and Mastercard
are working to ensure that cardholders and merchants are
safe from fraud.
5. Why do I hear so
much about security on the Internet?
We hear
so much in the media about the "internet", and for many
people it is still very much a "new" thing. We hear so
many stories of hackers exploring the directories of
secret government computer systems, and perhaps this has
caused many of us to become suspicious of this new
technology. "If the hackers can enter a supposedly
"secure" computer on the net why should I think that I
can safely send my credit card information on
it?"
The power of eCommerce is a reality - the
consumer is now able to order and pay for our excellent
and unique products by touching a few buttons. In a
century that started out with horse and buggy and radio
"wireless" and ended with spacecraft and cyberspace it
is no wonder that there are many folks who are a bit
leary of doing business without any physical human
contact whatsoever. The facts, however, reveal that
credit card fraud on the internet is far less than what
is found in the "real" world. At Plantraco, we have
assembled this security information in the hopes of
dispelling fear and in encouraging everyone to take
advantage of this wonderful new information age! After
all, if it weren't for the internet, you might not have
heard about our Remote Controlled Flying Saucers and
Blimps.
Continue with our Secure
Online Ordering System.
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